Video is distorted, glitchy, skips or stutters
If Netflix video is distorted, glitchy, or skips or stutters while playing, it usually means there's an issue with your device or the video cable connecting your streaming device to your TV.
Note:If video is low quality, blurry, or pixelated while playing, follow our steps to get the best video quality for your device.
To fix the problem, follow the steps for your device.
Follow these steps if you watch Netflix on a TV or a device that connects to a TV, like a streaming stick, media player, cable or set-top box, Apple TV, Xbox console, or PlayStation console.
If you get the same problem with other TV shows or movies, skip these steps.
If other TV shows or movies play normally, you can tell us about the problem.
Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem.
Follow the instructions, then click Report Problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
Go to the Netflix home screen, then go left to open the menu.
At the bottom, select Get Help > Sign out > Yes.
Sign back in, then try Netflix again.
If your device is on an error screen:
Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the menu that appears, select Sign out, Reset, or Deactivate.
There might be an issue with the connection between your device and the TV.
To fix the problem:
Make sure you're using an HDMI cable.
Try reversing the ends of the HDMI cable.
Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.
Try connecting to a different HDMI port on your TV.
Try a new HDMI cable.
If available, try an HDMI port on another TV.
If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.
These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.
To fix this issue, you'll need to contact the company that made your device.
When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.
Update your device's firmware or software to the latest version.
Restore your device to its original settings, like when you first got it.
If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.
If you get the same problem with other TV shows or movies, skip these steps.
If other TV shows or movies play normally, you can tell us about the problem.
Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem.
Follow the instructions, then click Report Problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.
Turn off your phone or tablet. Make sure it's turned off, not just locked.
Turn it back on.
Try Netflix again.
If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.
You can also update the Netflix app with these steps:
Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.
In the Search bar, type "Netflix."
In the list, tap the Netflix app. If you can't find the Netflix app, follow the steps in this article instead.
Tap Update. If you don't see this option, the app is already up to date.
Open the Settings app.
Tap System > System update.
Check for and install available updates.
Try Netflix again.
These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.
To fix this issue, you'll need to contact the company that made your device.
When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.
Update your device's firmware or software to the latest version.
Restore your device to its original settings, like when you first got it.
If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.
If you get the same problem with other TV shows or movies, skip these steps.
If other TV shows or movies play normally, you can tell us about the problem.
Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem.
Follow the instructions, then click Report Problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.
Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.
If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
After 10 seconds, press the Sleep/Wake button.
Once your device powers on, try Netflix again.
Go to the home screen, then tap App Store.
Tap Search, and enter "Netflix".
In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.
When the update is done, try Netflix again.
Follow Apple's steps to update your device to the latest version, then try Netflix again.
These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.
To fix this issue, you'll need to contact the company that made your device.
When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.
Update your device's firmware or software to the latest version.
Restore your device to its original settings, like when you first got it.
If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.
If you get the same problem with other TV shows or movies, skip these steps.
If other TV shows or movies play normally, you can tell us about the problem.
Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem.
Follow the instructions, then click Report Problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.
Netflix streaming performance may improve if you close browser tabs, applications and programs that may be taking up your computer's memory and processing resources.
Shut down your computer through the menu:
Mac: In the upper left, click the Apple menu, then click Shut Down.
Windows: Click the Start menu, then click Power > Shut down.
Chromebook: In the bottom right, click the time, then click Sign out > Shut down.
Leave your computer off for at least 10 seconds.
Turn it back on, then try Netflix again.
Make sure you're using a supported video cable type:
Note: If you're using a video cable adapter, both ends of the connection must also be a supported type.
HDMI, or HDMI Mini
USB-C (also known as Type C)
Thunderbolt
DisplayPort, or DisplayPort Mini
If you're still having a problem and your video connection is supported, or you're not using an external display, continue to the steps below.
If you tried the steps above and still have issues, follow the steps for your computer below.
Right-click the desktop.
Select Display Settings.
Select Advanced Display Settings.
Select Display Adapter Properties.
Select the Monitor tab.
Select Screen refresh rate.
Select a screen refresh rate of 120 Hz or lower.
Select Apply.
Try Netflix again.
Use the links below to get steps to check for updates to your version of Windows, then try Netflix again.
Computers with Windows XP, Vista, 7, or 8.1 installed are no longer supported by Microsoft and can't update to a version that works with Netflix. To explore your options or learn more, go to Microsoft's support site.
Bypass any HDMI converters by connecting your monitor directly to your computer.
If you're using an HDMI cable, try reversing the ends, or try a new HDMI cable.
If you are using multiple monitors, unplug them from your computer, then plug them back in one at a time, trying Netflix after each attempt.
If you only experience this error with one monitor, you may have a copy protection issue. We recommend contacting the monitor manufacturer for more assistance, or leaving the device disconnected while streaming.
Follow Apple's steps to install updates and upgrades for macOS, then try Netflix again.
Connect your computer to the internet using Wi-Fi or Ethernet. Updates cannot be installed while connected via a cellular network.
Click on the status area (in the lower right corner, where your account picture appears).
Select Settings.
Select About Chrome OS from the menu on the left side of the page.
Select Check for and apply updates.
Your computer will install any necessary updates. Once the updates are installed, select Restart to update.
After your computer has restarted, try Netflix again.
If you're having a different video issue, go to video issues with Netflix for more help.