Pixelated images on Amazon Fire TV/Stick

If you see pixelated images on the Netflix home screen or on individual titles, it typically indicates that the firmware on your Amazon Fire TV/Stick is out of date. Follow the troubleshooting steps to resolve the issue.

Check for firmware updates
  1. Press the Home button on your Amazon Fire TV remote.

  2. Select Settings.

  3. Select My Fire TV.

  4. Select About.

  5. Select Check for system update.

  6. After the download is complete, select Install System Update to immediately install the update.

    Multiple updates may need to be installed to reach the latest firmware version.
  7. Try Netflix again.