Downloads missing from phone or tablet
If you can't find some or all of the TV shows or movies you've downloaded to your mobile device, follow these steps to fix the problem.
Android phone or tablet
Check your profile's viewing restrictions
A TV show or movie might not appear in your Downloads if it has a higher maturity rating than your profile allows. Go to your Netflix account page to see or change a profile's maturity settings.
To check a profile's viewing restrictions:
-
Open the Netflix app.
-
In the lower right, tap My Netflix
. -
Tap the Menu
, then tap Manage Profiles 
. -
Tap the Edit icon
on your profile. -
Tap Viewing Restrictions
, then tap Maturity Rating to check your profile's viewing restrictions.
To learn more, go to How to set profile maturity ratings or block titles.
If your profile doesn't have any viewing restrictions and your downloads are still missing, go to the next steps.
Turn on download storage
Devices with older versions of Android might need to change a storage permission.
-
Go to the Settings app.
-
Tap Apps or Apps Manager.
-
In the list of apps, find and tap Netflix.
-
Tap Permissions.
-
Switch Storage to On.
-
Try Netflix again.
Check for SD card issues
If you use an SD card and can't find downloaded titles, you might need to fix an issue with storing downloads on your SD card.
Turn off any "cleaner" apps
Some apps offer to "clean up" your device or free up storage space by automatically clearing the data of apps installed on your device. If these apps accidentally clear the Netflix app data, all downloads saved on your device or SD card will be deleted and might cause other issues.
Try turning these apps off, then download your TV show or movie again.
iPhone or iPad
Check your profile's viewing restrictions
A TV show or movie might not appear in your Downloads if it has a higher maturity rating than your profile allows. Go to your Netflix account page to see or change a profile's maturity settings.
To check a profile's viewing restrictions:
-
Open the Netflix app.
-
In the lower right, tap My Netflix
. -
Tap the Menu
, then tap Manage Profiles . -
Tap the Edit icon
on your profile. -
Tap Viewing Restrictions
, then tap Maturity Rating to check your profile's viewing restrictions.
To learn more, go to How to set profile maturity ratings or block titles.
If your profile doesn't have any viewing restrictions and your downloads are still missing, contact us for more help.