Netflix crashes or closes

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Sign out > Yes.

3. Sign back in, then try Netflix again.

If your device is on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. On the menu that appears, select Sign out, Reset, or Deactivate.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

1. Update your device's firmware or software to the latest version.

2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

1. On your Amazon Fire TV remote, press the Home button.

2. Select Settings.

3. Select My Fire TV.

   • If you don't see My Fire TV, select System or Device.

4. Select Restart.

5. Try Netflix again.

1. On your Amazon Fire TV remote, press the Home button.

2. Scroll right and select Settings.

3. Scroll right and select Applications.

4. Select Manage installed applications.

5. Find and select the Netflix app.

6. Scroll down and select Clear data.

7. Select Clear data again.

8. Scroll down and select Clear cache.

9. Unplug your Amazon Fire TV from power for 30 seconds

10. Plug your Amazon Fire TV back in, then try Netflix again.

To uninstall Netflix:

1. Using your Fire TV remote, press Home.

2. Go to the Netflix app, then press Options.

3. Select Uninstall.

4. Select Uninstall again to confirm.

To reinstall Netflix:

1. Using your Fire TV remote, press the Netflix button.

2. Select Download, then select Open.

3. Try Netflix again.

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

To remove Netflix:

1. Press Home on your Roku remote.

2. In the list of apps on the right, scroll to the Netflix app.

3. Press Star on your Roku remote.

4. Select Remove app > Remove.

To add Netflix:

1. Press the Netflix button on your Roku remote.

2. Select Add channel > OK > Go to channel.

3. Try Netflix again.

If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.

You can also update the Netflix app with these steps:

1. Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.

2. In the Search bar, type "Netflix."

3. In the list, tap the Netflix app. If you can't find the Netflix app, follow the steps in this article instead.

4. Tap Update. If you don't see this option, the app is already up to date.

If your home network uses a Linksys RE6500 AC1200 Wireless Range Extender, download the latest firmware version for your region. This will be version 1.0.06.011 or later. If you experience any issues completing this update, please contact Linksys support.

If your home network doesn't use this wireless range extender, or if updating the firmware doesn't solve the problem, continue troubleshooting below.

1. Open the App Switcher by pressing the Home button twice. If your device doesn't have a home button, swipe up from the bottom of the screen and hold.

2. For every app in the list, swipe up on the app to quit it.

3. Open Netflix, then try again.

1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

   • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

2. After 10 seconds, press the Sleep/Wake button.

3. Once your device powers on, try Netflix again.

1. Go to the home screen, then tap App Store.

2. Tap Search, and enter "Netflix".

3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

4. When the update is done, try Netflix again.

1. Go to the home screen, then tap and hold the Netflix app.

2. Tap Remove app > Delete app > Delete.

3. Open the App Store and search for "Netflix."

4. Tap on Netflix, then tap the cloud icon to get the app. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

5. When the app is installed, try Netflix again.

1. Go to the home screen, then tap Appstore.

2. In the upper left, tap Menu, then tap App Updates.

3. In the list, find the Netflix app and tap Update. If the Netflix app isn't in the list, it is already up to date.

4. After the update finishes, tap Open and try Netflix again.

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

If your home network uses a Linksys RE6500 AC1200 Wireless Range Extender, download the latest firmware version for your region. This will be version 1.0.06.011 or later. If you experience any issues completing this update, please contact Linksys support.

If your home network doesn't use this wireless range extender, or if updating the firmware doesn't solve the problem, continue troubleshooting below.

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

1. Update your device's firmware or software to the latest version.

2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

Delete Netflix

1. On the Apple TV home screen, highlight the Netflix app.

2. Press and hold the center of your remote's touch surface or clickpad ring until the Netflix app starts to wiggle.

3. Press the Play/Pause button to delete the app.

4. Select Delete to confirm.

Reinstall Netflix

1. On the Apple TV home screen, open the App Store.

2. Search for "Netflix" to find the app, then select Install.

3. Try Netflix again.

1. Go to the home screen, then select Settings.

2. Select System > Software Updates > Update Software.

3. If available, select Download and Install. If you don't see this option your device is already up to date.

4. Try Netflix again.

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

1. Update your device's firmware or software to the latest version.

2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Sign out > Yes.

3. Sign back in, then try Netflix again.

If your device is on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. On the menu that appears, select Sign out, Reset, or Deactivate.