How to keep your account secure

Here are our top recommendations for keeping your account and personal information safe.

Use a password unique to Netflix and change it regularly

Do not use the same password on Netflix that you use for other websites or apps.

Your password should be:
  • Unique to Netflix and not used for other websites or apps

  • At least 8 characters long

  • A combination of letters, numbers, and symbols using both upper and lower-case letters

  • Not easily guessed - such as “password,” “12345,” or your personal information (name, birthday, address)

A password manager can make it easier to keep track of unique passwords.
 
You should change your password regularly. Update it from your Account page, or you can send yourself a password reset email or text message.

Other actions you should take

Report fraudulent or suspicious activity

At Netflix, we take fraud seriously. Contact us if you notice suspicious or unrecognized charges or unauthorized account activity.

Add a phone number for password recovery

Add a phone number to your account so you can recover your password if you forget it. To add or update a phone number, visit How to set up your phone number to recover your password.

Sign out of unused devices

Getting rid of a device you used to watch Netflix? Make sure to sign out of any accounts or services that you used on the device, including Netflix. 

If the device is no longer in your possession, you can sign out of all devices from your Account page. You will need to sign in on devices you want to use.

Be aware of fake messages and websites (phishing)

Phishing is an attempt to get your personal information by pretending to represent a website or company you trust online.

Phishers will go to great lengths to take over your account or steal your personal information. They may create fake websites that look like Netflix, or send emails or text messages that imitate us and ask you for personal information.

Have you received a phishing message or visited a phishing website? See Phishing or suspicious emails or texts claiming to be from Netflix.

Keep your computer safe

Keep your computer free of malware and viruses. Signs that your computer may be infected include:

  • Unusually slow or sluggish computer performance

  • Pop-up windows or advertisements displaying while streaming

  • Unexpected reboots, crashes, or freezing

If you think your computer is infected, use the anti-malware, anti-adware, or anti-virus software recommended by your computer manufacturer or a trusted IT professional.

Netflix doesn't endorse specific software, but our Support Engineers have successfully used the following to remove viruses and malware:

Keep in mind that new viruses and malware continually appear. Whichever program you choose to use, always keep it updated to the latest version.

Report security flaws to us

If you believe you've found a security vulnerability on a Netflix property or app, please inform us as quickly as possible through our bug bounty program. Do not disclose the vulnerability publicly until it is fixed. We appreciate your help. We review all reports and will do our best to address the issue in a timely fashion.

For more, see our full responsible disclosure policy.

If you have questions about the privacy of your information, please see our Privacy Statement.