Using Netflix on your WOW! set-top box

Welcome to Netflix on your WOW! set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account.

Supported Models and Features
Set up Netflix
Sign out of Netflix
Netflix in Ultra HD
Netflix in HDR

Netflix is available on select WOW! set-top boxes, listed below. Netflix streaming features on supported devices include:

Navigation
On most devices, you can browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category such as comedies, dramas, or TV shows that we show you based on what you’ve watched.

Resolution
Most devices can stream Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution.

Parental controls
You can set parental controls on individual profiles.

Subtitles & alternate audio
Learn how to turn on subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many TV shows and movies. Many devices let you choose the appearance of subtitles and captions. Some devices display subtitles and captions in their default appearance, or aren't set up to display subtitles.

Model

Resolution

Subtitles & Audio

Media Player

1080p

Subtitles, Alternate Audio, 5.1 Surround Sound

DCX3635

1080p

Subtitles, Alternate Audio

IP815

1080p

Subtitles, Alternate Audio

CWM19

4K

Subtitles, Alternate Audio

If you’re unsure of your device’s model name or number, follow the steps in the “Set up Netflix” section to attempt to locate the Netflix app.

To connect your WOW! set-top box to your Netflix account, start from the Home screen and follow the steps below.

Connect from the Home Menu

  1. Press the Menu button on your remote.

  2. Scroll down to Apps and press OK.

  3. Locate the Netflix app and press OK.

  4. Once in the Netflix app, select Sign In.

Your device is now connected to your Netflix account. Enjoy!

Connect from your remote (Not applicable to the WOW! Media Player)

  1. Press the Netflix button on your remote.

  2. Once in the Netflix app, select Sign In.

  3. Enter your Netflix email address and password and select Continue.

Your device is now connected to your Netflix account.

To sign out of the Netflix account on your device, follow the steps below.

Exit and sign out of Netflix

  1. Begin from the Netflix home screen.

  2. Press the Back or Last button on your remote.

  3. Select the gear icon gear icon on the right.

  4. Select Sign out.

  5. Select Yes to confirm.

  6. You will now be given the option to sign in as a different Netflix member.

Exit Netflix without signing out

  1. Begin from the Netflix home screen.

  2. Press the Back or Last button on your remote.

  3. Select the gear icon gear icon on the right.

  4. Select Exit.

  5. Select OK.

Netflix is available in Ultra HD on select WOW! set-top boxes. To stream in Ultra HD, you will need:

  • A 2014 or newer Ultra HD TV that is capable of streaming Ultra HD content at 60 Hz, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).

  • A plan that supports streaming in Ultra HD. You can check which plan you're currently on at Netflix.com/ChangePlan.

  • A steady internet connection speed of 25 megabits per second or higher.

  • Streaming quality set to Auto or High. More information about video quality settings can be found in our playback settings article.

The following WOW! models currently support Netflix in Ultra HD:

  • CWM19

Netflix is available in HDR on select WOW! set-top boxes. To stream in HDR, you will need:

  • A smart TV that supports either Dolby Vision or HDR10 and Netflix, connected to your device via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).

  • A Netflix plan that supports streaming in Ultra HD.

  • A steady internet connection speed of 25 megabits per second or higher.

  • Streaming quality set to High.

The following WOW! models currently support Netflix in HDR:

  • CWM19