How to use Netflix on your WOW! set-top box

Welcome to Netflix on your WOW! set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account.

Supported Models and Features

Set up Netflix

Sign out of Netflix

Netflix in Ultra HD

Netflix in HDR

Netflix is available on select WOW! set-top boxes, listed below. Netflix streaming features on supported devices include:

Navigation
On most devices, you can browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category such as comedies, dramas, or TV shows that we show you based on what you’ve watched.

Resolution
Most devices can stream Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution.

Parental controls
You can set parental controls on individual profiles.

Subtitles & alternate audio
Learn how to turn on subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many TV shows and movies. Many devices let you choose the appearance of subtitles and captions. Some devices display subtitles and captions in their default appearance, or aren't set up to display subtitles.

Model	Resolution	Subtitles & Audio
Media Player	1080p	Subtitles, Alternate Audio, 5.1 Surround Sound
DCX3635	1080p	Subtitles, Alternate Audio
IP815	1080p	Subtitles, Alternate Audio
CWM19	4K	Subtitles, Alternate Audio

If you’re unsure of your device’s model name or number, follow the steps in the “Set up Netflix” section to attempt to locate the Netflix app.

To connect your WOW! set-top box to your Netflix account, start from the Home screen and follow the steps below.

Connect from the Home Menu

Press the Menu button on your remote.
Scroll down to Apps and press OK.
Locate the Netflix app and press OK.
Once in the Netflix app, select Sign In.
- If you are not yet a member, follow the signup prompts or set up your membership online.

Your device is now connected to your Netflix account. Enjoy!

Connect from your remote (Not applicable to the WOW! Media Player)

Begin from your TV home screen.
Press the Netflix button on your remote.
Once in the Netflix app, select Sign In and follow the instructions on the screen.

To sign out of the Netflix account on your device, follow these steps.

Exit and sign out of Netflix

Go to the Netflix Home screen.
On your remote, press the Back or Last button.
On the right, select Settings .
Select Sign out.
Select Yes to confirm.

Exit Netflix without signing out

Go to the Netflix Home screen.
On your remote, press the Back or Last button.
On the right, select Settings .
Select Exit.
Select OK.

Netflix is available in Ultra HD on select WOW! set-top boxes. To stream in Ultra HD, you will need:

A Netflix plan that supports streaming in Ultra HD.
A 2014 or newer Ultra HD TV that is capable of streaming Ultra HD content at 60 Hz, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
A steady internet connection speed of 15 megabits per second or higher.
Streaming quality set to High or Auto.

The following WOW! models currently support Netflix in Ultra HD:

CWM19

Netflix is available in HDR on select WOW! set-top boxes. To stream in HDR, you will need:

A Netflix plan that supports streaming in Ultra HD.
A streaming device that supports either Dolby Vision or HDR and Netflix.
A smart TV that supports either Dolby Vision or HDR10 connected to your device via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
A steady internet connection speed of 15 megabits per second or higher.
Streaming quality set to High.

The following WOW! models currently support Netflix in HDR:

CWM19