How to use Netflix on your Proximus set-top box

Welcome to Netflix on your Proximus (Belgacom) set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account.

Supported Models and Features
Set up Netflix
Sign out of Netflix
Netflix in Ultra HD
Netflix in HDR

Netflix is available on select Proximus set-top boxes, listed below. Netflix streaming features on supported devices include:

Navigation
On most devices, you can browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category such as comedies, dramas, or TV shows that we show you based on what you’ve watched.

Resolution
Most devices can stream Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution.

Parental controls
You can set parental controls on individual profiles.

Subtitles & alternate audio
Learn how to turn on subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many TV shows and movies. Many devices let you choose the appearance of subtitles and captions. Some devices display subtitles and captions in their default appearance, or aren't set up to display subtitles.

Silent Sign-In (SSI)
Some Proximus set-top boxes support Silent Sign-In, a technology that enables automatic sign in. Netflix customers who are billed through Proximus will automatically be signed in to their Netflix account on their new, additional, or replacement Proximus set-top box if that box is SSI-enabled.

Device Series

Resolution

Subtitles & Audio

V5 or V5-mini*

1080p

Subtitles, Alternate Audio

V4*

1080p

Subtitles, Alternate Audio

V6 decoder*

4K

Subtitles, Alternate Audio, 5.1 Surround Sound

V7 decoder*

4K

Subtitles, Alternate Audio, 5.1 Surround Sound

*SSI-enabled

If you’re unsure of your device’s model name or number, follow the steps in the “Set up Netflix” section to attempt to locate the Netflix app.

To connect your Proximus set-top box to your Netflix account, start from the Home screen and follow the steps below.

  1. Use your remote to navigate to Channel 57.

  2. Select OK to launch the Netflix app.

  3. Once in the Netflix app, select Sign In.

Your device is now connected to your Netflix account. Enjoy!

To sign out of the Netflix account on your device, follow these steps.

Exit and sign out of Netflix

  1. Go to the Netflix Home screen.

  2. On your remote, press the Back or Last button.

  3. On the right, select Settings gear icon .

  4. Select Sign out.

  5. Select Yes to confirm.

Exit Netflix without signing out

  1. Go to the Netflix Home screen.

  2. On your remote, press the Back or Last button.

  3. On the right, select Settings gear icon .

  4. Select Exit.

  5. Select OK.

Netflix is available in Ultra HD on select Proximus set-top boxes. To stream in Ultra HD, you will need:

  • A Netflix plan that supports streaming in Ultra HD.

  • A 2014 or newer Ultra HD TV that is capable of streaming Ultra HD content at 60 Hz, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).

  • A steady internet connection speed of 15 megabits per second or higher.

  • Streaming quality set to High or Auto.

The following Proximus models currently support Netflix in Ultra HD:

  • V6 Decoder

  • Decoder

Netflix is available in HDR on select Proximus set-top boxes. To stream in HDR, you will need:

  • A Netflix plan that supports streaming in Ultra HD.

  • A streaming device that supports either Dolby Vision or HDR and Netflix.

  • A smart TV that supports either Dolby Vision or HDR10 connected to your device via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).

  • A steady internet connection speed of 15 megabits per second or higher.

  • Streaming quality set to High.

The following Proximus models currently support Netflix in HDR:

  • Decoder

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