How to use Netflix on your Telus set-top box

Use this article to learn about Netflix features on your Telus set-top box and how to set up and sign out of your account.

Supported Models and Features

Set Up Netflix

Sign Out of Netflix

Netflix in Ultra HD

Netflix in HDR

Netflix is available on select Telus set-top boxes, listed below. Netflix streaming features on supported devices include:

Navigation
On most devices, you can browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category such as comedies, dramas, or TV shows that we show you based on what you’ve watched.

Resolution
Most devices can stream Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution.

Parental controls
You can set parental controls on individual profiles.

Subtitles & alternate audio
Learn how to turn on subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many TV shows and movies. Many devices let you choose the appearance of subtitles and captions. Some devices display subtitles and captions in their default appearance, or aren't set up to display subtitles.

Silent Sign-In (SSI)
Some Telus set-top boxes support Silent Sign-In, a technology that enables automatic sign in. Netflix customers who are billed through Telus will automatically be signed in to their Netflix account on their new, additional, or replacement Telus set-top box if that box is SSI-enabled.

Device Series	Resolution	Subtitles & Audio
Optik 4K PVR (VIP-5662W and VIP-5602W)*	4K Ultra HD	Subtitles, alternate audio, HDR
PikTV (Android TV)*	4K Ultra HD	Subtitles, alternate audio
Business TV (TiVo Android TV)*	4K Ultra HD	Subtitles, alternate audio, Dolby Atmos
TELUSTV-21T (UIW4054TLU)	4K Ultra HD	Subtitles, alternate audio, Dolby Atmos

*SSI-enabled

If you don't know your device’s model name or number, follow the steps in the “Set Up Netflix” section.

To connect your Telus set-top box to your Netflix account, start from the Home screen and choose from the options below.

Connect from the Apps menu

Press the Apps button on your remote.
Locate the Netflix app.
Highlight Netflix and press Ok or Select on your remote.
Once in the Netflix app, select Sign In.
- If you are not yet a member, follow the sign-up prompts or set up your membership online.

Your device is now connected to your Netflix account.

Connect from Channel 422 (not applicable to Pik TV)

Use your remote to navigate to Channel 422.
Once on Channel 422, select OK to launch the Netflix app.
Once in the Netflix app, select Sign In.
- If you are not yet a member, follow the sign-up prompts or set up your membership online.

Your device is now connected to your Netflix account.

Connect from your remote

Begin from your TV home screen.
Press the Netflix button on your remote.
Once in the Netflix app, select Sign In and follow the instructions on the screen.

To sign out of the Netflix account on your device, follow these steps.

Exit and sign out of Netflix

Go to the Netflix Home screen.
On your remote, press the Back or Last button.
On the right, select Settings .
Select Sign out.
Select Yes to confirm.

Exit Netflix without signing out

Go to the Netflix Home screen.
On your remote, press the Back or Last button.
On the right, select Settings .
Select Exit.
Select OK.

Netflix is available in Ultra HD on select Telus receivers. To stream in Ultra HD, you will need:

A Netflix plan that supports streaming in Ultra HD.
A 2014 or newer Ultra HD TV that is capable of streaming Ultra HD content at 60 Hz, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
A steady internet connection speed of 15 megabits per second or higher.
Streaming quality set to High or Auto.

The following Telus models currently support Netflix in Ultra HD:

Optik 4K PVR (VIP-5662W)
Pik TV
Business TV (TiVo Android TV)
TELUSTV-21T (UIW4054TLU)

Netflix is available in HDR on select Telus receivers. To stream in HDR, you will need:

A Netflix plan that supports streaming in Ultra HD.
A streaming device that supports either Dolby Vision or HDR and Netflix.
A smart TV that supports either Dolby Vision or HDR10 connected to your device via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
A steady internet connection speed of 15 megabits per second or higher.
Streaming quality set to High.

The following Telus models currently support Netflix in HDR:

Optik 4K PVR (VIP-5662W)
Business TV (TiVo Android TV)
TELUSTV-21T (UIW4054TLU)