Using Netflix on your Verizon Fios set-top box

Welcome to Netflix on your Verizon Fios set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account.

Supported Models and Features
Set up Netflix
Sign out of Netflix
Netflix in Ultra HD
Netflix in HDR

Netflix is available on select Verizon Fios set-top boxes, listed below. Netflix streaming features on supported devices include:

Navigation
On most devices, Netflix lets you browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas, TV shows, etc) that we present to you based on what you’ve watched.

Resolution
Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).

Parental Controls
Netflix allows you to set parental controls on individual profiles.

Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many TV shows and movies. Many devices will let you customize the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance, or are not configured to display subtitles.

Device Series

Resolution

Subtitles & Audio

Verizon_IPC1100P2 and Verizon_IPC1100P1 (Client)

1080p

Subtitles, Alternate Audio, 5.1 Surround Sound

Verizon_VMS1100 (DVR)

1080p

Subtitles, Alternate Audio, 5.1 Surround Sound

VMS2.0

4K

Subtitles, Alternate Audio, 5.1 Surround Sound

IPC2.0

4K

Subtitles, Alternate Audio, 5.1 Surround Sound

Stream TV

4K

Subtitles, Alternate Audio, 5.1 Surround Sound

If you’re unsure of your device’s model name or number, follow the steps in the “Set up Netflix” section to attempt to locate the Netflix app.

To connect your Verizon Fios set-top box to your Netflix account, start from the Home screen and choose from the options below.

Connect from the Menu

  1. Press the Menu button on your remote.

  2. Select On Demand and press OK.

  3. Locate the Netflix app and press OK.

  4. Once in the Netflix app, select Sign In.

Your device is now connected to your Netflix account. Enjoy!

Connect from Channel 838

  1. Use your remote to navigate to Channel 838.

  2. Select OK to launch the Netflix app.

  3. Once in the Netflix app, select Sign In.

Your device is now connected to your Netflix account. Enjoy!

Connect from Apps Menu (Stream TV)

  1. In the Apps menu, locate the Netflix app and press OK.

  2. Once in the Netflix app, select Sign In.

Your device is now connected to your Netflix account. Enjoy!

To sign out of the Netflix account on your device, follow the steps below.

Exit and sign out of Netflix

  1. Begin from the Netflix home screen.

  2. Press the Back or Last button on your remote.

  3. Select the gear icon gear icon on the right.

  4. Select Sign out.

  5. Select Yes to confirm.

  6. You will now be given the option to sign in as a different Netflix member.

Exit Netflix without signing out

  1. Begin from the Netflix home screen.

  2. Press the Back or Last button on your remote.

  3. Select the gear icon gear icon on the right.

  4. Select Exit.

  5. Select OK.

Netflix is available in Ultra HD on select Verizon Fios set-top boxes. To stream in Ultra HD, you will need:

  • A 2014 or newer Ultra HD TV that is capable of streaming Ultra HD content at 60 Hz, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).

  • A plan that supports streaming in Ultra HD. You can check which plan you're currently on at Netflix.com/ChangePlan.

  • A steady internet connection speed of 25 megabits per second or higher.

  • Streaming quality set to Auto or High. More information about video quality settings can be found in our playback settings article.

The following Verizon Fios models currently support Netflix in Ultra HD:

  • VMS2.0

  • IPC2.0

  • Stream TV

Netflix is available in HDR on select Verizon Fios set-top boxes. To stream in HDR, you will need:

The following Verizon Fios models currently support Netflix in HDR:

  • VMS2.0

  • IPC2.0

  • Stream TV