Netflix Billing and Payments

Netflix is a prepaid subscription service that allows you to watch unlimited TV shows and movies on all of your devices, from laptops to TVs, phones, and tablets. Netflix members are automatically charged monthly on the date they signed up. Read on for more information about Netflix prices, payment methods, charges, and more.

If you’re new to Netflix and want to know more about the service, visit Getting Started with Netflix.

Paying for Netflix

How much does Netflix cost?

We have a variety of plans to fit your life.

  • Mobile - (17 MYR per month) Watch on 1 mobile or tablet screen in SD quality.

    Note:
    Supported on Android devices with Android OS 5.0 (Lollipop) or higher, or iOS devices with iOS 12.0 or higher.
  • Basic - (35 MYR per month) Watch on 1 screen in SD quality.

  • Standard - (45 MYR per month) Watch on 2 screens at a time with HD available.

  • Premium - (55 MYR per month) Watch on 4 screens at a time with HD and Ultra HD available.

For more information about plans, see Netflix Streaming Plans. With each plan, you can watch unlimited TV shows and movies on all of your devices, from laptops to TVs, phones, and tablets. You can cancel at any time.

How can I pay for Netflix?

Credit and Debit Cards

  • We accept international Visa, MasterCard, and American Express cards.

  • Cards must be enabled for recurring e-commerce transactions to work with Netflix.

Prepaid Cards

  • If you have a prepaid card with a Visa, MasterCard, or American Express logo, you can enter your card’s information on our payment page. If the bank that issued the card approves our authorization request, we will accept this card for payment.

Netflix Gift Cards

  • Netflix Gift Cards are available at select retailers and allow you to give the gift of Netflix or prepay your own service.

Mobile Carrier Billing

  • Digi

  • Maxis

  • Celcom

iTunes

  • We no longer support iTunes as a method of payment for new members. Existing members who currently use iTunes as a method of payment can continue to do so.

Can I pay for Netflix with cash?

Yes. You can purchase a Netflix Gift Card with cash at a retailer near you.

Can I pay for more than one month at a time?

While Netflix charges monthly, you can add one or more gift cards to your account to cover more than one month of service. You can purchase as many gift cards as you would like, and you will have Netflix service until your gift card balance is consumed.

Are there any additional fees associated with the monthly Netflix charge?

Netflix only charges the monthly subscription fee, which may or may not include local tax depending on your location. Some financial institutions add additional transaction fees for foreign transactions. These fees are charged by your bank, so if you have questions, please contact your financial institution.

Managing Your Plan

Where can I see my plan and price?

You can see your plan and price at Netflix.com/YourAccount by selecting Billing details from the Billing & Membership section.

How can I change my plan?

To change your plan, visit Netflix.com/YourAccount and select Change Plan from the Plan Details section.

How do I update my payment information?

Sign in to the Netflix website and visit your Account to update your Netflix payment information.  Some payment options will direct you to their website to complete the update process. See How can I pay for Netflix? above for accepted payment options.

Note:
If you are being billed through a billing partner and not directly through Netflix, please visit the third party's website to update your payment information.

How do I change my billing date?

Go to your Account page, select Change billing day and follow the instructions.

Note:
When you change your billing date, your screen will display the amount that you will be charged to cover the days between your current billing date and the new one.

How do I see my Netflix billing history or monthly invoice?

If you would like to see your billing history, click on Billing Details from your Account page. You can also select individual dates to see and print that month's invoice.

How do I cancel Netflix?

We hate to see you go, but if you need to cancel your account and end your membership, simply follow the steps in How do I cancel Netflix?

Identifying Unexpected Charges

Why was I charged for the free trial?

Netflix does not currently offer free trials in your region. For more information, visit About Free Trials.

Why am I being charged more than I expected?

There are a few reasons you may be seeing a charge that was more than you expected.

  • Taxes - Depending on where you live, you may be charged taxes in addition to your membership price. For more information about tax rates and amounts, see Questions About Tax .

  • Fees - In some countries, card companies may charge an extra fee for cross-border transactions. Please note that even if we charge in local currency, banks or financial institutions may change the currency to USD.

  • Authorizations - If you've added or changed your method of payment, you may see an authorization for roughly the same amount as the cost of the monthly Netflix membership. These requests are not charges, but may temporarily affect your available balance until your financial institution releases the funds.

  • Plan change - If you or someone in your household upgraded your Netflix plan, your bill will reflect the upgraded plan price.

Why was I charged earlier than expected?

If your billing date is scheduled for a date that does not occur in a given month (such as the 31st), you'll be billed on the last day of that month instead.

Why am I seeing multiple charges?

There are a few reasons you may be seeing multiple charges from Netflix. Please visit I'm seeing multiple or unauthorized charges from Netflix for more information.

What should I do if I don’t recognize the charges on my account?

If you don’t recognize a charge from Netflix, please visit I'm seeing multiple or unauthorized charges from Netflix.

Resolving Payment Issues

Why do I see a message that there’s a problem with my payment method?

You may receive this message if:

  • Netflix was unable to receive payment because the financial institution rejected the monthly charge.

  • Your Netflix billing date is different from the date you pay your credit card. If you have exceeded your credit card limit in the timeframe between your payment and when Netflix charged your subscription, the Netflix charge was declined.

    • To resolve this issue, you can free up your current credit card limit and retry the transaction.

If you're still having trouble, please try a different payment method or contact your financial institution to ensure your payment information is up to date and supports e-commerce transactions.

Why isn’t my payment method accepted?

Netflix accepts many payment methods. If you’ve confirmed that your payment method is listed under “How can I pay for Netflix?” above, and your payment method is still not being accepted, contact us for further assistance.

Why can’t I redeem my Netflix Gift Card?

If you’re having trouble redeeming your Netflix Gift Card, please visit Why can’t I redeem my Netflix Gift Card?