Netflix Billing and Payments

Netflix is a subscription service that allows you to watch unlimited TV shows and movies on all of your devices, from laptops to TVs, phones, and tablets. Netflix members are automatically charged monthly, on the date they signed up. Read on for more information about Netflix prices, payment methods, charges, and more.

If you’re new to Netflix and want to know more about the service, visit Getting Started with Netflix.

Paying for Netflix

How much does Netflix cost?

We have a variety of plans to fit your life.

  • Basic - (33 MYR per month) Watch on 1 screen in SD quality.

  • Standard - (42 MYR per month) Watch on 2 screens at a time with HD available.

  • Premium - (51 MYR per month) Watch on 4 screens at a time with HD and Ultra HD available.

For more information about plans, see Netflix Streaming Plans. With each of these plans, you're entitled to a free trial if you’re new to Netflix. You can watch unlimited TV shows and movies on all of your devices, from laptops to TVs, phones, and tablets. You can cancel at any time.

How can I pay for Netflix?

Credit and Debit Cards

  • We accept international Visa, MasterCard, and American Express cards.

  • Cards must be enabled for recurring e-commerce transactions to work with Netflix.

Prepaid Cards

  • If you have a prepaid card with a Visa, MasterCard, or American Express logo, you can enter your card’s information on our payment page. If the bank that issued the card approves our authorization request, we will accept this card for payment.

Netflix Gift Cards

  • Netflix Gift Cards are available at select retailers and allow you to give the gift of Netflix or prepay your own service.

iTunes

  • We no longer support iTunes as a method of payment for new members. Existing members who currently use iTunes as a method of payment can continue to do so.

Can I pay for Netflix with cash?

Yes. You can purchase a Netflix Gift Card with cash at a retailer near you.

Can I pay for more than one month at a time?

While Netflix charges monthly, you can add one or more gift cards to your account to cover more than one month of service. You can purchase as many gift cards as you would like, and you will have Netflix service until your gift card balance is consumed.

Are there any additional fees associated with the monthly Netflix charge?

Netflix only charges the monthly subscription fee, which may or may not include local tax depending on your location. Some financial institutions add additional transaction fees for foreign transactions. These fees are charged by your bank, so if you have questions, please contact your financial institution.

Managing Your Plan

Where can I see my plan and price?

You can see your plan and price at Netflix.com/YourAccount by selecting Billing details from the Billing & Membership section.

How can I change my plan?

To change your plan, visit Netflix.com/YourAccount and select Change Plan from the Plan Details section.

How do I update my payment information?

Sign in to the Netflix website and visit your Account to update your Netflix payment information.  Some payment options will direct you to their website to complete the update process. See How can I pay for Netflix? above for accepted payment options.

Note:
If you are being billed through a billing partner and not directly through Netflix, please visit the third party's website to update your payment information.

How do I change my billing date?

To change your billing date, you’ll need to cancel your account and restart it on the date you’d like to be billed on.

If you cancel in the middle of your billing cycle, the cancellation will not fully complete until the end of that billing cycle, and you will be unable to restart your account until after that time. If your account is on a hold, your cancellation will be effective immediately, and you can restart your account at any time.

How do I see my Netflix billing history or monthly invoice?

If you would like to see your billing history, click on Billing Details from your Account page. You can also select individual dates to see and print that month's invoice.

How do I cancel Netflix?

We hate to see you go, but if you need to cancel your account and end your membership, simply follow the steps in How do I cancel Netflix?

Understanding the Free Trial

What is a free trial?

Netflix offers a free trial to new Netflix members that provides unlimited access to the Netflix catalog. If you enjoy your free trial, you will be charged after the trial ends. You will not be charged for the trial itself. For more information, visit About Free Trials.

If it's a free trial, why do I have to enter payment details?

Netflix asks for a payment method to ensure you don't have any interruption in service after the free trial ends. We do this by sending an authorization request to your financial institution to verify that your payment method works. These requests are not charges, but in some cases they may temporarily affect your available account balance.

What happens after the free trial?

If you enjoyed your free trial, you will be automatically charged for a monthly subscription and continue to have unlimited access to Netflix when your trial ends. If you canceled your trial before it ended, you will not be charged, and you will no longer have access to the Netflix catalog.

Why do I see a charge when I signed up for a free trial?

Netflix verifies your payment details when they’re added or updated on an account. This process helps us ensure that the information provided is associated with a valid, open account that can be charged successfully in the future. We validate the information by submitting an authorization for roughly the same amount as the cost of the monthly Netflix membership. These requests are not charges, but the authorization amount may temporarily affect your available balance while your financial institution ensures you have sufficient funds.

When this authorization returns a successful result, we immediately send an automatic reversal requesting that the financial institution remove the authorization from your statement. While the request is immediate, it may take several days to reflect in your account. Check with your financial institution to see when you can expect the funds to be released.

Identifying Unexpected Charges

Why am I being charged more than I expected?

There are a few reasons you may be seeing a charge that was more than you expected.

  • Taxes - Depending on where you live, you may be charged taxes in addition to your membership price. For more information about tax rates and amounts, see Questions About Tax .

  • Fees - In some countries, card processors may charge an extra fee for cross-border transactions.

  • Authorizations - If you've added or changed your method of payment, you may see an authorization for roughly the same amount as the cost of the monthly Netflix membership. These requests are not charges, but may temporarily affect your available balance until your financial institution releases the funds.

  • Plan change - If you or someone in your household upgraded your Netflix plan, your bill will reflect the upgraded plan price.

Why was I charged earlier than expected?

If your billing date is scheduled for a date that does not occur in a given month (such as the 31st), you'll be billed on the last day of that month instead.

Why am I seeing multiple charges?

There are a few reasons you may be seeing multiple charges from Netflix. Please visit I'm seeing multiple or unauthorized charges from Netflix for more information.

What should I do if I don’t recognize the charges on my account?

If you don’t recognize a charge from Netflix, please visit I'm seeing multiple or unauthorized charges from Netflix.

Resolving Payment Issues

Why do I see a message that there’s a problem with my payment method?

This message indicates that Netflix was unable to collect a payment because the financial institution rejected the monthly charge. To resolve the issue, sign in to your Netflix account and update or change your payment method. In most cases, this will resolve the issue.

If you're still having trouble updating your account with new payment information, please try a different payment method, or contact your financial institution to ensure your payment information is up to date and supports e-commerce transactions.

Why isn’t my payment method accepted?

Netflix accepts many payment methods. If you’ve confirmed that your payment method is listed under “How can I pay for Netflix?” above, and your payment method is still not being accepted, contact us for further assistance.

Why can’t I redeem my Netflix Gift Card?

If you’re having trouble redeeming your Netflix Gift Card, please visit Why can’t I redeem my Netflix Gift Card?