How to use Netflix on your Sky set-top box

Use this article to learn about Netflix features on your Sky set-top box, and how to set up and sign out of your account.

Supported Models and Features
Set Up Netflix
Sign Out of Netflix
Netflix in Ultra HD
Netflix in HDR

Netflix is available on select Sky set-top boxes, listed below. Netflix streaming features on supported devices include:

Navigation
On most devices, you can browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category (such as comedies, dramas, or TV shows) that we show you based on what you’ve watched.

Resolution
Most devices can stream Netflix in high definition on fast internet connections and will play Netflix in the highest supported resolution.

Parental controls
You can set parental controls on individual profiles.

Subtitles & alternate audio
Learn how to turn on subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many TV shows and movies. Many devices let you choose how subtitles and captions look. Some devices show subtitles and captions in their default appearance, or aren't set up to show subtitles.

On some devices, you can also stream select titles with Dolby Atmos audio.

Silent Sign-In (SSI)
Some Sky set-top boxes support Silent Sign-In, a technology that enables automatic sign-in. Netflix customers who are billed through Sky will automatically be signed in to their Netflix account on their new, additional, or replacement Sky set-top box if that box is SSI-enabled.

Device Series

Resolution

Subtitles & Audio

Now TV Smart Box with 4k & Voice Search (Roku)

4k Ultra HD

Subtitles, alternate audio, 5.1 surround sound

Now TV Smart Stick with HD & Voice Search (Roku)

1080p HD

Subtitles, alternate audio, 5.1 surround sound

Now TV Box (Roku)

1080p HD

Subtitles, alternate audio, 5.1 surround sound

Now TV Smart Box with HD & Freeview channels (Roku)

1080p HD

Subtitles, alternate audio, 5.1 surround sound

Sky Glass*

4K Ultra HD

Subtitles, alternate audio, 5.1 surround sound, Dolby Atmos

Sky Q 2TB or Sky Q Silver*

4k Ultra HD

Subtitles, alternate audio, 5.1 surround sound

Sky Q 2TB*

4k Ultra HD

Subtitles, alternate audio, 5.1 surround sound

Sky Q Mini*

1080p HD

Subtitles, alternate audio, 5.1 surround sound

Sky Q 1TB*

1080p HD

Subtitles, alternate audio, 5.1 surround sound

Sky Stream*

4K Ultra HD

Subtitles, alternate audio, 5.1 surround sound, Dolby Atmos

*SSI-enabled

If you don't know your device’s model name, follow the steps in the “Set up Netflix” section.

To connect your Sky set-top box to your Netflix account, start from the home screen and choose from the options below.

Connect from your remote

  1. From voice search enabled remotes, press the microphone button and say "Open Netflix."

    • If Netflix doesn't open, make sure you haven't blocked access to Netflix through your Sky Q set-top box parental control settings.

  2. Once in the Netflix app, select Sign In.

Your device is now connected to your Netflix account.

Connect from apps

  1. Press the Home button on your remote.

  2. Select Apps.

  3. Select Netflix.

    • If you do not see the Netflix app, make sure you haven't blocked access to Netflix through your Sky Q set-top box parental control settings.

  4. Once in the Netflix app, select Sign In.

Your device is now connected to your Netflix account.

Connect from On Demand

  1. Press the Home button on your remote.

  2. Select On Demand.

  3. Select Netflix or any Netflix title from the menu.

    • If you do not see the Netflix app, make sure you haven't blocked access to Netflix through your Sky Q set-top box parental control settings.

  4. Once in the Netflix app, select Sign In.

Your device is now connected to your Netflix account.

To sign out of the Netflix account on your device, follow these steps.

Exit and sign out of Netflix

  1. Go to the Netflix Home screen.

  2. On your remote, press the Back or Last button.

  3. On the right, select Settings gear icon .

  4. Select Sign out.

  5. Select Yes to confirm.

Exit Netflix without signing out

  1. Go to the Netflix Home screen.

  2. On your remote, press the Back or Last button.

  3. On the right, select Settings gear icon .

  4. Select Exit.

  5. Select OK.

Netflix is available in Ultra HD on select Sky set-top boxes. To stream in Ultra HD, you will need:

  • A Netflix plan that supports streaming in Ultra HD.

  • A 2014 or newer Ultra HD TV that is capable of streaming Ultra HD content at 60 Hz, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).

  • A steady internet connection speed of 15 megabits per second or higher.

  • Streaming quality set to High or Auto.

You can watch Netflix in Ultra HD on the following Sky models:

  • Now TV Smart Box with 4k & Voice Search (Roku)

  • Sky Glass

  • Sky Q 2TB or Sky Q Silver

  • Sky Q 2TB

  • Sky Stream

Netflix is available in HDR on select Sky set-top boxes. To stream in HDR, you will need:

  • A Netflix plan that supports streaming in Ultra HD.

  • A streaming device that supports either Dolby Vision or HDR and Netflix.

  • A smart TV that supports either Dolby Vision or HDR10 connected to your device via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).

  • A steady internet connection speed of 15 megabits per second or higher.

  • Streaming quality set to High.

You can watch Netflix in HDR on the following Sky models:

  • Now TV Smart Box with 4k & Voice Search (Roku)

  • Sky Glass

  • Sky Q 1TB

  • Sky Q 2TB

  • Sky Stream