How to use Netflix on your Sky set-top box or Sky Glass
Use this article to learn about Netflix features on your Sky set-top box or Sky Glass, and how to set up and sign out of your account.
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If Netflix is included in or added to your Sky package, see Using Netflix with a Sky Package.
Netflix is available on select Sky set-top boxes and Sky Glass, listed below.
Silent Sign-In (SSI)
Some Sky set-top boxes support Silent Sign-In, a technology that enables automatic sign-in. Netflix customers who are billed through Sky will automatically be signed in to their Netflix
account on their new, additional, or replacement Sky set-top box if that box is SSI-enabled.
|
Device Series |
Resolution |
Subtitles & Audio |
|---|---|---|
|
Now TV Smart Box with 4k & Voice Search (Roku) |
4k Ultra HD |
Subtitles, alternate audio, 5.1 surround sound |
|
Now TV Smart Stick with HD & Voice Search (Roku) |
1080p HD |
Subtitles, alternate audio, 5.1 surround sound |
|
Now TV Box (Roku) |
1080p HD |
Subtitles, alternate audio, 5.1 surround sound |
|
Now TV Smart Box with HD & Freeview channels (Roku) |
1080p HD |
Subtitles, alternate audio, 5.1 surround sound |
|
Sky Glass* |
4K Ultra HD |
Subtitles, alternate audio, 5.1 surround sound, Dolby Atmos |
|
Sky Q 2TB or Sky Q Silver* |
4k Ultra HD |
Subtitles, alternate audio, 5.1 surround sound |
|
Sky Q 2TB* |
4k Ultra HD |
Subtitles, alternate audio, 5.1 surround sound |
|
Sky Q Mini* |
1080p HD |
Subtitles, alternate audio, 5.1 surround sound |
|
Sky Q 1TB* |
1080p HD |
Subtitles, alternate audio, 5.1 surround sound |
|
Sky Stream* |
4K Ultra HD |
Subtitles, alternate audio, 5.1 surround sound, Dolby Atmos |
*SSI-enabled
If you don't know your device’s model name, follow the steps in the “Set Up Netflix” section.
To connect your Sky set-top box / Sky Glass to your Netflix account, start from the home screen and choose from the options below.
Connect from your remote
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From voice search enabled remotes, press the microphone button and say "Open Netflix."
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If Netflix doesn't open, make sure you haven't blocked access to Netflix through your Sky Q set-top box parental control settings.
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Once in the Netflix app, select Sign In.
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If you are not yet a member, follow the signup prompts or set up your membership online.
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Your device is now connected to your Netflix account.
Connect from apps
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Press the Home button on your remote.
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Select Apps.
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Select Netflix.
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If you do not see the Netflix app, make sure you haven't blocked access to Netflix through your Sky Q set-top box parental control settings.
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Once in the Netflix app, select Sign In.
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If you are not yet a member, follow the signup prompts or set up your membership online.
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Your device is now connected to your Netflix account.
Connect from On Demand
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Press the Home button on your remote.
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Select On Demand.
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Select Netflix or any Netflix title from the menu.
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If you do not see the Netflix app, make sure you haven't blocked access to Netflix through your Sky Q set-top box parental control settings.
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Once in the Netflix app, select Sign In.
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If you are not yet a member, follow the signup prompts or set up your membership online.
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Your device is now connected to your Netflix account.
To sign out of the Netflix account on your device, follow these steps.
Exit and sign out of Netflix
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Go to the Netflix Home screen.
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On your remote, press the Back or Last button.
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On the right, select Settings
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Select Sign out.
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Select Yes to confirm.
Exit Netflix without signing out
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Go to the Netflix Home screen.
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On your remote, press the Back or Last button.
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On the right, select Settings
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Select Exit.
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Select OK.
Netflix is available in Ultra HD on select Sky set-top boxes / Sky Glass. To stream in Ultra HD, you will need:
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A Netflix plan that supports streaming in Ultra HD.
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A 2014 or newer Ultra HD TV that is capable of streaming Ultra HD content at 60 Hz, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
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A steady internet connection speed of 15 megabits per second or higher.
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Streaming quality set to High or Auto.
You can watch Netflix in Ultra HD on the following Sky models:
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Now TV Smart Box with 4k & Voice Search (Roku)
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Sky Glass
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Sky Q 2TB or Sky Q Silver
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Sky Q 2TB
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Sky Stream
Netflix is available in HDR on select Sky set-top boxes / Sky Glass. To stream in HDR, you will need:
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A Netflix plan that supports streaming in Ultra HD.
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A streaming device that supports either Dolby Vision or HDR and Netflix.
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A smart TV that supports either Dolby Vision or HDR10 connected to your device via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
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A steady internet connection speed of 15 megabits per second or higher.
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Streaming quality set to High.
You can watch Netflix in HDR on the following Sky models:
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Now TV Smart Box with 4k & Voice Search (Roku)
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Sky Glass
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Sky Q 1TB
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Sky Q 2TB
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Sky Stream