How to update Netflix account information

If you want to update your Netflix account information, follow the steps below.

Email address or password

Sign in to the Netflix website to update your email or change your password from your Account page on any non-Kids profile.

  • To update your email address, you may be required to confirm your current payment information or enter a verification code we send to your current email address.

  • If you can't sign in with your current password, send yourself a password reset email.

  • If you forget the email address associated with your account, go to our Sign In Help page and follow the steps.

  • If you see an error message when you try to update your password, see our troubleshooting steps.

Phone number

Sign in to the Netflix website to change your phone number from your Account page on any non-Kids profile.

  • You may be required to confirm your current payment information or enter a verification code we send to your current email address.

  • If you can't sign in with your current password, send yourself a password reset email.

  • If you forget the email address associated with your account, go to our Sign In Help page and follow the steps.

Billing information

Sign in to the Netflix website to update your Netflix payment method or billing information. If you are being billed through a third party and not directly through Netflix, please visit the third party's website to update this information.

Shipping address

If you're a Netflix member in the US who receives DVDs and you want us to send your discs to a different address, sign in to the Netflix website to update your shipping address.

Once you update your account information, we'll send you an email confirming the changes. If you have any issues saving your updated information, follow these troubleshooting steps.