Account Management, Email Communications and Privacy

Below you’ll find answers to the most common questions we receive about account management, email communications and privacy.

How do I cancel my account?

I'm seeing charges from Netflix that I did not authorize

I have a billing-related question

For common billing questions, visit Billing and Payments.

For specific questions around charges on your account, please contact us.

How do I remove someone who is using my account without my permission?

How do I hide titles from my viewing history?

How do you share my information?

We use the information we collect to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process member registration, orders and payments, and to communicate with members on these and other topics. We share information for limited purposes as explained in our Privacy Statement (see the Disclosure of Information section). For example, your personal information might be disclosed to or accessible by other companies, agents or contractors who perform services on our behalf, such as our customer service representatives and IT service providers. However, we do not authorize these companies to use or disclose users' personal information except in connection with providing their services.

How do I unsubscribe from Netflix emails?

We offer you the opportunity to opt-out of marketing and certain other Netflix emails, including surveys. For instructions on how to opt-out, see How to manage email from Netflix.

I couldn’t find what I was looking for

If you did not find answers to your privacy questions, see our Privacy and Security help page for information on more topics. You can also visit our Privacy Statement at netflix.com/privacy. If you have any other questions, please contact us.

See our Privacy and Security help page for information on more topics.

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