Account Management, Email Communications and Privacy

See How to cancel Netflix.

See How to update Netflix account information.

See Unrecognized or unauthorized charges from Netflix.

For common billing questions, visit Billing and Payments.

For specific questions around charges on your account, please contact us.

See How to stop someone from using your account.

You may also wish to review our recommendations for keeping your Netflix account and personal information safe.

See How to hide titles from viewing history.

We use the personal information we collect to provide, maintain, improve, and promote the Netflix service, and to communicate with you. We share personal information for limited purposes as explained in our Privacy Statement (see the “Who We Disclose Personal Information To” section). For example, your personal information might be disclosed to or accessible by other companies, agents or contractors who perform services on our behalf, such as our customer service representatives and IT service providers. However, we do not authorize these companies to use or disclose users' personal information except in connection with providing their services (which may include maintaining and improving their services).

We offer you the opportunity to opt-out of marketing and certain other Netflix emails, including surveys. For instructions on how to opt-out, see How to manage email from Netflix.

See Phishing or suspicious emails or texts claiming to be from Netflix.

You may also wish to review our recommendations for keeping your Netflix account and personal information safe.

If you did not find answers to your privacy questions, see our Privacy and Security help page for information on more topics. You can also visit our Privacy Statement at netflix.com/privacy. If you have any other questions, please contact us.