I'm getting an error message when I try to activate my device on Netflix.com.

If you get an error message when you try to activate your TV, Blu-ray player, set-top box or other Netflix ready device, it typically indicates an Internet connectivity problem that's keeping Netflix from properly activating the device. Follow the troubleshooting steps below to resolve the issue.

Test your internet connection

Many devices have an application to test the internet connection. If not, try opening the application store or another internet-enabled application and check if your device is able to reach internet services.

  • If you are unable to connect to the internet, you may be having network connection issues.

Refresh the Netflix app

To refresh the Netflix app, simply exit and re-enter the app.

Check the date and time settings

There may be a problem playing a video if the date and time set on your device are incorrect.

  • If the date and time on your device are correct, continue troubleshooting.

  • If the date and time on your device are incorrect, see your owner's manual or manufacturer's support website for instructions on setting the date and time.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.