I'm getting an error message when I try to activate my device on Netflix.com

If an error message occurs when you try to activate your set-top box, Blu-ray player, TV, or other Netflix ready device, it typically indicates an Internet connectivity problem that's keeping Netflix from properly activating the device. Follow the troubleshooting steps below to resolve the issue.

Test the Internet connection on your device

Many devices have an application to test the Internet connection. If not, try opening the application store or another Internet-enabled application and check if your device is able to reach Internet services.

  • If you are unable to connect to the Internet, you may be having network connection issues.

Refresh the Netflix app.

To refresh the Netflix app, simply exit and re-enter the app.
  • If your device does not have a sign out option, trying closing the Netflix application and restarting it.

Check the date and time settings
There may be a problem playing a video if the date and time set on your device are incorrect.
  • If the date and time on your device are correct, continue troubleshooting.
  • If the date and time on your device are incorrect, see your owner's manual or manufacturer's support website for instructions on setting the date and time.

Troubleshoot network connection issues
If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

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