I'm getting an error message when I try to activate my device on Netflix.com.

If you get an error message when you try to activate your TV, Blu-ray player, set-top box, or other Netflix ready device, it typically points to a network connectivity problem that is preventing Netflix from properly activating the device. Follow the troubleshooting steps below to resolve the issue.

Test your internet connection

Many devices have an application to test the internet connection. If not, try opening the app store or another internet-enabled app to determine if your device is able to reach internet services.

  • If your connection test was successful, or another app loaded without issue, continue to the next set of troubleshooting steps.

  • If your connect test failed, or if other apps did not load, you may be having network connection issues that will prevent you from activating your device. Contact your internet service provider for assistance.

Refresh the Netflix app

To refresh the Netflix app, simply exit and re-enter the app.

Check your device's date and time settings

There may be a problem activating your device if the date and time settings are incorrect.

  • If the date and time on your device are incorrect, see your owner's manual or manufacturer's support website for instructions on setting the date and time.

  • If the date and time on your device are correct, contact us for further assistance.