I'm getting an error message when I try to activate my device on Netflix.com
If an error message occurs when you try to activate your streaming player, Blu-ray player, TV, or other Netflix ready device, it typically indicates an Internet connectivity problem that's keeping Netflix from properly activating the device. Follow the troubleshooting steps below to resolve the issue.
- If the date and time on your device are correct, continue troubleshooting.
- If the date and time on your device are incorrect, see your owner's manual or manufacturer's support website for instructions on setting the date and time.
- If you are unable to connect to the Internet, you may be having network connection issues.
Refresh the Netflix app.
- If your device does not have a sign out option, trying closing the Netflix application and restarting it.
If the steps above haven't helped you resolve the issue, it usually means there's a slightly deeper problem that's keeping you from streaming.
Our article to help troubleshoot network connection issues will help you address any persisting network connectivity problems and help resolve the issue.