The Netflix player is off-center on my computer.

If your Silverlight player is off-center on your computer, preventing access to player controls or showing a black bar at the top of the page, it's usually caused by blocked or failed advertisements that have been added to the page by third-party software. Netflix does not push advertisements to members that use our service. If your browser or security software is blocking ad content, you may see an empty black space:

To resolve this issue, use the anti-malware, anti-adware or anti-virus software recommended by your computer manufacturer or a trusted IT professional.

While Netflix as a company does not endorse or advocate specific vendors, our Support Engineers have successfully used Malware Bytes ( to resolve similar issues. Here is list of reputable software vendors that sell or provide free tools to help prevent or resolve this issue on your Windows or Mac computer:

Whichever program you choose to use, be sure to keep it up to date with the latest software release.