The Netflix player is off-center when I try to watch.
If your Silverlight player is off-center, preventing access to player controls or showing a black bar at the top of the page, it's usually caused by blocked or failed advertisements that have been added to the page by third-party software. Netflix does not push advertisements to members that use our service. If your browser or security software is blocking ad content, you may see an empty black space:
To resolve this issue, use the anti-malware, anti-adware or anti-virus software recommended by your computer manufacturer or a trusted IT professional.
While Netflix as a company does not endorse or advocate specific vendors, our Support Engineers have successfully used Malware Bytes (http://www.malwarebytes.org/) to resolve similar issues. Here is list of reputable software vendors that sell or provide free tools to help prevent or resolve this issue on your PC or Mac:
- Ad-Aware: lavasoft.com/products/ad_aware_free.php
- Sophos: sophos.com/products/free-tools/virus-removal-tool.aspx
- Trend Micro: trendmicro.com
- F-Secure: f-secure.com
- Symantec: norton.com
Whichever program you choose to use, be sure to keep it up to date with the latest software release.
