I'm getting a black screen with revolving blue dots on my computer.

If you see a black screen with revolving blue dots on the Netflix website, it typically points to an issue with the Silverlight plug-in that Netflix uses to play TV shows and movies. Follow the troubleshooting steps for your device below to resolve the issue.

Steps for Windows
Steps for Mac
Make sure your Windows user account can access Netflix.com

The Microsoft Silverlight player that Netflix.com runs on requires your Windows user account to have administrative rights.

To confirm your account has admin rights, try the following troubleshooting steps:

Run browser as Administrator

  1. Quit all open browsers - including this window! You may want to print the following steps.

  2. Click on the Start menu in the lower left corner of your screen.

  3. Select All Programs.

  4. From the items listed, right-click (or press and hold on touchscreen devices) on your preferred browser icon (Netflix supports Internet Explorer, Firefox, and Google Chrome).

  5. Select Run as Administrator.

  6. If prompted, select Allow.

  7. Use this newly opened window to try Netflix again.

    • Attempting to stream again from the original browser window will likely result in the same error.

    • If these steps got you streaming again, your account does not have administrative rights. Talk to your computer manufacturer/administrator to add administrative rights to your account.

Sign in as another Windows user

  • If you are able to play your TV show or movie while signed in as another Windows user, the new user account has the needed permissions to use the Silverlight player.

Verify administrative rights on your OS X profile

The Netflix.com player uses the Microsoft Silverlight plug-in, which requires that your OSX profile has administrative rights.

To confirm your account rights:

  1. Select the Apple icon in the upper left corner of the screen, then select System Preferences.

  2. From the System section:

    • In Lion (10.7) or later, select Users & Groups.

    • In Snow Leopard (10.6) or earlier, select Account.

  3. Make sure Admin appears under the current user name.

If you are signed in as Admin and are still unable to watch, there may be an issue with the permissions on your account. You may want to retry the previous steps while signed in as a different user with administrative rights, or create a new Administrator account and try again.

To create a new Administrator account:

  1. Select the Apple icon in the upper left corner of the screen, then select System Preferences.

  2. From the System section:

    • In Lion (10.7) or later, select Users & Groups.

    • In Snow Leopard (10.6) or earlier, select Account.

  3. Select the Lock icon.

  4. Enter your password.

  5. Select Add (+) below the list of accounts.

  6. Select Administrator from the New Account pop-up menu.

  7. Enter a name that you would like to use for the account.

  8. Enter the account password in the Password and Verify fields, and a hint to help recover the password.

  9. Select Create User.

  10. Ensure that the option to Allow user to administer this computer is checked.

You may now attempt to sign in with the new Administrator account and retry Netflix.

For more information about troubleshooting permissions issues in Mac OS X, we recommend contacting Apple.